Refund, Cancellation & Delivery Policy

1. Free trial

Every new organisation starts with a free 14-day trial. No payment method is collected at signup and you are never charged automatically when the trial ends, so there is nothing to cancel or refund during the trial. To keep using Ayrexa afterwards, choose a paid plan in Settings → Billing. Your data is not deleted when a trial ends.

2. Cancellation

You can cancel your subscription at any time in Settings → Billing. There is no lock-in contract and no cancellation fee.

Cancellation takes effect at the end of the billing period you have already paid for (one month on monthly plans, one year on annual plans). You keep full access until then and your subscription will not renew.

Only an organisation’s Tenant Admin can cancel the subscription. Cancelling does not delete your data: after the period ends we keep it for a reasonable time so you can export it (see the Retention section of our Privacy Policy), and you can choose a paid plan again at any time to restore access.

You can also upgrade, downgrade, or switch between monthly and annual billing at any time in Settings → Billing. Changes take effect on your next billing cycle.

3. Refunds

Subscription fees are charged in advance for access to the Service for the billing period, and are non-refundable. This includes unused time after you cancel or downgrade, and unused features or users within a period you have already paid for, except as set out below.

We will refund the amount concerned in full if:

• you were charged more than the price of your plan, or charged twice for the same period;
• you cancelled your subscription before the renewal date and were still charged for the next period; or
• a refund or cooling-off right applies to you by law, for example under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Annual plans follow the same rules: you can cancel at any time and keep access until the end of the year you paid for, but the remaining months are not refunded.

Nothing in this policy limits any rights you have under applicable law.

4. How to request a refund

Email support@ayrexa.com from your organisation admin’s email address as soon as possible, ideally within 30 days of the charge. Include your organisation name, the date and amount of the charge, and the reason for your request. We aim to respond within 5 business days.

Approved refunds are paid back to the original payment method through our payment processor, PayFast, in the currency you were charged. Depending on your bank, it can take 5 to 10 business days to appear on your statement.

If you dispute a charge with your bank, please contact us first — we would rather resolve it directly and quickly.

5. Delivery of the Service

Ayrexa is delivered entirely online as software-as-a-service. No physical goods are shipped, so there are no shipping fees or delivery times.

Trial access starts immediately after you create your organisation. Paid access is activated automatically as soon as our payment processor confirms your payment, usually within a few minutes, and you can start using your plan straight away at your organisation’s own Ayrexa web address. All you need is an internet connection and a modern web browser.

If your payment succeeded but your plan has not been activated, email support@ayrexa.com and we will fix it promptly or refund you in full.

Your invoices and payment history are available in Settings → Billing.

6. Contact

Getabyte (Pty) Ltd
128 Leslie Avenue, Spaces Building 2, Design Quarter, Fourways, 2191, South Africa
Email: support@ayrexa.com