Last updated: 23 October 2026
These Terms of Service ("Terms") govern your access to and use of Ayrexa, a cloud accounting, invoicing, payroll and financial-insight platform (the "Service") operated by Getabyte (Pty) Ltd ("Getabyte", "we", "us", or "our"), a company incorporated in the Republic of South Africa with its registered address at 128 Leslie Avenue, Spaces Building 2, Design Quarter, Fourways, 2191, South Africa. By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation.
Ayrexa provides tools for invoicing, bookkeeping, bank reconciliation, payroll synchronisation, tax/VAT reporting, purchase orders, and AI-assisted financial insights, delivered as software-as-a-service accessed via the internet. We may add, change, or remove features from time to time. We do not provide tax, legal, or accounting advice — the Service is a tool to help you manage your own records, and you remain responsible for the accuracy of your financial and tax filings.
You must provide accurate organisation and billing information when you sign up. New organisations receive a 14-day free trial; no payment method is collected at signup and you will not be billed automatically when the trial ends — continued use after the trial requires an active paid subscription. You are responsible for safeguarding your account credentials and for all activity under your account, including activity by users you invite.
Paid subscriptions are billed in advance, monthly or annually depending on the billing interval you choose, via our payment processor, PayFast, in the plan and currency shown at checkout. We may change our pricing with at least 30 days' notice to active paying organisations; continued use after a price change takes effect constitutes acceptance of the new price. You can upgrade, downgrade, or switch billing interval at any time from Settings > Billing; changes take effect on your next billing cycle.
You may cancel your subscription at any time from Settings > Billing, with no cancellation fee. Cancellation takes effect at the end of the billing period you have already paid for; you keep full access until then and your subscription will not renew. Cancelling does not by itself delete Customer Data — see the Termination section below.
Subscription fees are charged in advance and are non-refundable, including for unused time after you cancel or downgrade, except that we will refund the amount concerned in full if:
To request a refund, email support@ayrexa.com from your organisation admin's email address. Approved refunds are paid to the original payment method.
The Service is delivered electronically over the internet; no physical goods are shipped. Trial access starts immediately after you create your organisation, and paid access is activated automatically once our payment processor confirms your payment. If you have paid but your plan has not been activated, contact support@ayrexa.com and we will fix it or refund you. Further detail on cancellation, refunds, and delivery is set out in our Refund, Cancellation & Delivery Policy, which forms part of these Terms.
You (and your organisation) retain all ownership rights to the financial, customer, supplier, and other business data you submit to the Service ("Customer Data"). We only process Customer Data to provide, maintain, and improve the Service, as described in our Privacy Policy. You are responsible for ensuring you have the right to submit any personal information of third parties (such as your own customers, suppliers, or employees) into the Service.
The Service optionally integrates with third-party providers you choose to connect, including payment processing (PayFast, Stitch), payroll providers (SimplePay and others), and — if you choose to enable AI-assisted features — OpenAI or Microsoft Azure OpenAI, either via our shared platform connection or your own independently-held API key. Your use of any such third-party service is also subject to that provider's own terms, and we are not responsible for their acts or omissions.
You agree not to:
We may suspend or terminate accounts that violate this section, with notice where reasonably practicable.
We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Planned maintenance will be communicated where practical. Support is provided via support@ayrexa.com.
To the maximum extent permitted by South African law, Getabyte's total liability arising from or relating to these Terms or the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of profits or data, except where such limitation is not permitted by law (including under the Consumer Protection Act 68 of 2008, where it applies).
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access for material breach of these Terms, non-payment, or if required by law. On termination, we will retain Customer Data for a reasonable period to allow export, consistent with our Privacy Policy and any statutory record-keeping obligations (for example, under the Companies Act 71 of 2008 and tax legislation), after which it will be securely deleted.
We may update these Terms from time to time. Material changes will be notified via email or an in-app notice at least 15 days before taking effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa, and any dispute arising from them is subject to the exclusive jurisdiction of the South African courts.
Getabyte (Pty) Ltd
128 Leslie Avenue, Spaces Building 2, Design Quarter, Fourways, 2191, South Africa
Email: support@ayrexa.com